If you are a Postpay customer and we do not receive your payment on time, we will charge you a late payment fee of up to 1.5% per month (18% per year) on the outstanding balance or a fixed fee of $5 per month, whichever is greater, where permitted by law in the state of your billing address. (If you choose to have your service billed by another company (in accordance with a Verizon-approved program), the late fee will be set by that company and may be higher than our late fee.) Late fees are part of the rates and fees you agree to pay. If you do not pay on time and we refer your account(s) to a third party for collection, a collection fee will be charged and is due at the time of transfer to the third party. Fees will be charged at the maximum percentage permitted by applicable law, which may not exceed 18%. We may require a deposit or an increased deposit at the time of activation or thereafter. We pay simple interest on each deposit at the interest rate required by law. We may apply deposits or payments in any order to any amounts you owe us in an account. If your final balance is less than $1, we will only refund it if you wish. If your service is suspended or terminated, you may have to pay a fee for the service to be reactivated. When your two-year contract is over, it is automatically replaced by a monthly contract. There is nothing to do.
Even if you wanted to start a new contract, this option was removed in January 2017. When you buy a new phone, you must purchase it directly or under the DPP agreement at the full retail price. If you are a Postpay customer, you may be entitled to a discount if you are and remain affiliated with an organization that has an agreement with us. Unless your discount is provided through a government employee discount program, we may from time to time share certain information about your service (including your name, mobile phone number, and total monthly fee) with your organization to ensure that you continue to qualify. We may adjust or remove your discount in accordance with your organization`s agreement with us and remove your discount when your eligibility ends or the term of your contract expires. In any case, this will not be considered a significant negative effect on you. We`re here to help. It is important that you notify us immediately so that we can suspend your service to prevent anyone from using it. If you are a Postpay customer and your wireless device is used after the loss or theft, but before you report it, and you would like a credit for all charges for that use, we will be happy to review your account activity and any other information you would like us to consider. Keep in mind that you may be held liable for charges if you delayed reporting the loss or theft without a valid reason, but you will not have to pay the fees you dispute during the investigation. If you are a California customer and we have not granted you a suspension of recurring monthly fees in the past year, we will give you one for 30 days or until you replace or restore your wireless device, whichever comes first.
The contract you signed was your acknowledgment and agreement that the carrier may make changes to the contract and/or service it provides as it deems appropriate. You shouldn`t be angry with Verizon for exercising power under the contract you sign. Customers currently under contract with Verizon will have to pay an additional $20 per month if they upgrade to a new „Verizon Plan” agreement until their term expires so they can pay the cost of their current phone. Once they are eligible for a new phone, Verizon automatically reduces the „line access fee” from $40 to $20. When your contract ends, upgrade to the Verizon plan. Your cost then drops to $80 plus taxes on this plan – that`s $20 for line access and $60 for unlimited data and text/voice. If you download or use applications, services or software provided by third parties (including voice applications), 911 or E911 or other calling features, they may work differently from the services we offer or may not work at all. Please read all the terms and conditions of these third-party products. Verizon Wireless is not responsible for any third-party information, content, applications, or services that you access, download, or use on your device. You are responsible for maintaining viruses and other Internet security measures when you access these third-party products or services. For more information, see responsibility.verizon.com/contentpolicy in Verizon`s Content Policy. To learn more about content filtering and how to block adult documents, visit www.verizonwireless.com/solutions-and-services/content-filters/.
For more information about our network management practices for our broadband Internet access services, see www.verizon.com/about/our-company/open-internet While Verizon had already eliminated two-year contracts for new customers in August 2015, existing customers were able to buy back two-year contracts when they upgraded their smartphones. This option is no longer available and customers are transferred to device payment plans when their contract expires. Check the upgrade status of your phone. Verizon Wireless shows a specific date after which you can get a loyalty discount on new devices. This is the date your two-year contract expired. No problem – just let us know by phone, in person or in writing. You can hire someone to manage your Postpay account. The person you name (the account manager) may make changes to your account, including adding new service lines, purchasing a new wireless device (new) wireless device on a device payment agreement based on your credit history, billing for certain services and accessories to your account, and extending the term of your contract. Any changes made by such person will be treated as a modification of this Agreement. .